Shipping Policy

Processing Time

Orders are normally processed within 1–3 business days.

Orders are not normally processed on weekends or Norwegian public holidays.

Some products may be produced after an order is received. During periods of high order volume or for larger orders, processing may take longer.

Shipping Rates & Estimated Delivery

Norway

• Standard delivery (mailbox): 69 NOK — estimated 2–5 business days

• Pickup point delivery: 69 NOK — estimated 2–5 business days

Sweden

• Standard delivery: Rate calculated at checkout — estimated 3–7 business days

Delivery estimates apply after the order has been processed and dispatched and are not guaranteed delivery dates.

Carriers

We primarily ship with Bring and may use other suitable carriers depending on the destination and selected delivery method.

Tracking

When tracking is available for your selected shipping method, tracking information will be provided after your order has been dispatched.

Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check your name, address, postal code and other delivery details carefully before completing your purchase.

If an order is returned to us because incorrect or incomplete delivery information was provided, the customer may be responsible for reasonable additional shipping costs where permitted by law.

Uncollected Packages

Customers are responsible for collecting packages delivered to a pickup point within the carrier's collection period.

If a package is returned to HG Creations because it was not collected, we may require payment of reasonable additional shipping costs before the order is sent again.

Failure to collect a package does not by itself constitute cancellation or exercise of the statutory right of withdrawal.

Delays

Delivery may be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, public holidays or other disruptions.

HG Creations is not responsible for delays caused by circumstances outside our reasonable control, except where responsibility cannot be excluded under applicable law.

Your mandatory consumer rights regarding delayed or failed delivery remain unaffected.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost during delivery, please contact us as soon as reasonably possible at support@hgcreations.no.

Please include your order number and relevant information. For damaged shipments, please provide photographs of the packaging and product where possible.

For consumer purchases, the risk of loss or damage remains with HG Creations until you, or a third party designated by you other than the carrier, have physically received the goods, in accordance with applicable Norwegian law.

International Orders

For orders shipped outside Norway, customs duties, import taxes, VAT or other charges may be imposed by the destination country.

Unless otherwise stated at checkout, any such charges are the customer's responsibility.

Customs processing may result in additional delivery time.

Contact

For questions regarding shipping or delivery, please contact:

HG Creations Haydar Ghafoor
Email: support@hgcreations.no
Phone: 40 15 55 00
Organisation number: 937 984 871

For order-related enquiries, please include your order number.